New Medicine Service (NMS)
Free NHS support when you start a new long-term medicine. We'll check in over several weeks to help you take it safely and get the best results.
About the New Medicine Service
If you've just been prescribed a medicine for a long-term condition, the New Medicine Service gives you extra support while you get started.
Across a few short appointments, your pharmacist will answer questions, help with any problems, and work with your GP if needed.
Who Is This For?
Free NHS support for patients starting new long-term medicines
People in England starting a new medicine for a long-term condition (NHS service).
Parents/carers can take part on behalf of children or those who can't consent themselves.
Conditions Covered
Typical conditions covered:
Ask our team if your new prescription qualifies.
Frequently Asked Questions
No—NMS is offered when your new medicine is dispensed, or via referral. Just ask our team when you collect.
Usually three touchpoints over several weeks: sign-up at dispensing, then an intervention (about 1–2 weeks later) and a follow-up (about 2–3 weeks after that).
Yes. NMS is an NHS-funded service.
Yes, where clinically appropriate and with your consent. We also have a private consultation room for in-person appointments.
Tell us—your pharmacist can advise and, where needed, refer you back to your GP.
How It Works
Three simple steps to get the support you need
Sign up when you collect
When your new medicine is dispensed, we'll invite you to join the service (or you may be referred). We'll agree the best time and method for follow-up.
Intervention (7–14 days)
A focused chat in the pharmacy or by phone/video to check how you're getting on, answer questions and tackle any problems.
Follow-up (14–21 days after intervention)
We review progress, give any extra advice and, if needed, liaise with your GP.
Book Your NMS Service
Contact Northumbria Way Pharmacy & Clinic for New Medicine Service support
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We're here for you every day of the week!
Service delivered in line with NHS New Medicine Service guidance. All support subject to clinical suitability.